Cancellations & Refunds

• You can cancel a booking yourself up to 2 hours before kickoff, from My Games → Manage bookings in the app.
• Inside that window the slot is locked, because the pitch and the teams are already committed. Contact an organiser if something genuinely urgent has come up.
• Cancelling frees your slot for the next player on the waitlist.
• Waitlisted players have paid nothing, so leaving the waitlist costs nothing.

When you cancel a session you have already paid for, the fee comes back to you as club wallet credit. Exactly when depends on whether anyone is waiting for your slot:

• Nobody on the waitlist: the fee is credited to your club wallet immediately.
• Someone on the waitlist: the fee is held against your slot and released to your wallet as soon as a replacement player is confirmed for it.
• No replacement is found: the held fee is released to your wallet automatically once the session has taken place. You are not left out of pocket either way.

• Credit sits in your club wallet and is applied automatically the next time you book a session.
• It never expires while you are an active member.
• It cannot be transferred to another member.
• Your balance and every credit and debit are visible in the app under your wallet.

Wallet credit is the default because it is instant. If you are leaving the club and have a balance left, email amol.mahendra16@gmail.com and we will arrange to return it to you directly.

If we call off a session (weather, venue closure, or too few players), every player who paid is credited in full to their club wallet. The cancellation cutoff does not apply, and you do not need to do anything.

• Booking and not turning up, without cancelling before the cutoff, means the ₹200 fee is not refunded. The pitch was paid for and the slot was held for you.
• Core members are auto-booked into each session. A core slot not paid for by 18:00 on match day is released automatically and nothing is charged.
• Repeated no-shows may affect your ability to book future sessions.

If money left your account but your slot still shows as unpaid, or a refund has not appeared in your wallet, contact us before raising a dispute with your bank. We can almost always sort it out the same day.

• Email amol.mahendra16@gmail.com or WhatsApp +91 7795242117.
• Include the date of the session and the amount paid.
• We acknowledge within 24 hours and aim to resolve within 3 working days.

Where a payment was genuinely taken in error and no session was played, we will return the money to its original source rather than to your wallet.

Amol Mahendra, sole proprietor, trading as First Draft FC · amol.mahendra16@gmail.com · +91 7795242117. Full details on our contact page. This policy forms part of our Terms of Service.